Organisations committed to ending poverty worldwide.
We are Jainam Jivika Foundation ('NGO', 'we', 'us' or 'our'), an NGO registered in India at 3, Jainam Tower, 3, Sai Park, Belthika Nagar, Thergaon, Pune, Maharashtra, India - 411033.
We at Jainam Jivika Foundation respect your concerns about privacy and value the relationship we have with you. We are committed to the ethical collection, retention and use of information that you provide to us about yourself ("Personal Information") on this site www.jjfindia.com ("Site"). This policy describes the types of personal information we collect, how we may use that information and with whom we may share it when you visit our site or use our services (collectively the "Services"). Our Privacy Policy also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We also tell you how you can reach us to update your contact information, remove your name from our mailing lists or answer any questions you may have about our privacy practices.
We maintain full confidentiality of all donors and contributors on our mailing and email lists, which will neither be sold to nor exchanged with any other organisation or commercial enterprise and we honour donor' opt-out choices in our mail, email, phone and other solicitations.
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services. This information is collected for our internal purposes, processing your donations, providing receipts and tax exemption certificates, sending regular updates about the work we do, responding to your queries and informing you of new opportunities to support our causes.
We seek your personal information when you make a donation, request communication from us, register for an event, pledge support to our work and campaigns and apply for working or volunteering with us. This information may be collected over the phone, through the website, via email or through face-to-face interaction. You may choose to provide personal information either by phone, mail or on our Site.
Certain areas and features of our Site and Services may require registration. To register, you must provide your name, address, email address, login and password. We may also request additional optional information, depending on the type of communication or transaction. The personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, your organisation's name, email addresses, credit/debit card information, bank information or billing information.
When you ask us to send you email communications such as newsletters, you may provide us with certain information such as your email address so we can fulfil your request. You may choose to provide additional information, such as your postal address and phone number.
When you make a donation through our Site, we may ask you to submit certain personal information (such as credit card information) so we can process your donation. We also maintain your contact information in our records to provide program information and information on additional giving opportunities.
We take the utmost care to process donations as per the instructions given by our donors, online and offline. However, in the unlikely event of an erroneous donation, we will respond to the donor within 7 working days of receiving a valid request for a refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.
The donor will have to send us a written request for a refund within 2 days of making the donation along with proof of the deduction of the donation amount. If the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office address. If the tax exemption certificate is already issued, then we are sorry, but we will not be able to refund the donation. However, in the case of a valid refund request due to any error on our part, we will refund the donation and bear the costs of the same. If the donor doesn't write within two days, then the refund is not possible.
We use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you. Cookies are pieces of electronic information sent by us for record-keeping purposes when you log onto our website. These will be placed on your computer's hard disk and enable us to recognise you as a user when you next visit.
There are two types of cookies: session and persistent cookies.
These exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests and verify your identity after you have logged in and as you move through our Site.
We may also engage third parties to track and analyse non-personally and personally identifiable Site data. We use the data collected by such third parties to help us administer and improve the quality of the Site and to analyse Site usage. Such third parties may combine the information that we provide about you with other information that they have collected. This Privacy Policy does not cover such third parties' use of the data.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) in connection with our Site to, among other things, track the activities of Site visitors, help us manage content and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.
We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. We do not share your personal information with these third parties.
We do not sell, rent, trade or otherwise disclose personal information about our Site visitors (nor our offline donors), except as described here. We share information provided by our Site visitors with service providers that we have retained to perform services on our behalf - for example, to process donations, send direct mails, emailers, greeting cards, make phone calls and others. We may share your information like phone numbers, email addresses, etc. with these agencies so that they can perform these activities efficiently. These service providers are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. However, since we do not have complete control over these third parties, we cannot guarantee your privacy.
In addition, we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or (iv) to our affiliates or subsidiaries.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use personal information you have provided through this Site in a manner that is consistent with this Privacy Policy.
The Site contains links to other websites for the benefit of its visitors. These sites operate independently from our site and are not under our control. These sites have their own privacy policies in place, which we strongly suggest you review if you visit any linked site. We are not responsible for the content of these sites, any products or services that may be offered through these sites or any other use of these sites.
We maintain reasonable administrative, technical and physical safeguards to protect the personal information you provide on this Site against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
We employ reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of our business.
We reserve the right to change this Privacy Policy from time to time at our sole discretion. When we do, we will also revise the 'last updated' date at the bottom of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of the Site or provision of personal information to us will be subject to the terms of the then-current Privacy Policy.
If you have any questions or comments about this Privacy Policy or if you would like us to update the information we have about you or your preferences, please info@jjfindia.com contact us by email.
3, Jainam Tower, 3, Sai Park, Belthika Nagar, Thergaon, Pune, Maharashtra, India - 411033